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Privacy Policy

This privacy policy sets out how Advanced Card Bureau Ltd uses and protects any information that you give Advanced Card Bureau Ltd when you use this website.

Advanced Card Bureau Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Advanced Card Bureau Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/06/2016.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@acb-ltd.com

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Advanced Card Bureau Ltd, Unit 1c Gore Cross Business Park, Bridport, Dorset, DT6 3UX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

GDPR

The EU General Data Protection Regulation (GDPR) replaces the 1995 EU Data Protection Directive and comes into force on the 25th May 2018.

The GDPR strengthens the rights that individuals have regarding personal data relating to them and seeks to unify data protection laws across Europe, regardless of where that data is processed.

We assist our customers with  GDPR compliance and we have in place robust privacy and security protections which have already been built into our services and contracts. 

Where does the responsibility for data protection lie?

Our customers will typically be the “Data Controller” for any personal data used to carry out the services we provide. The Data Controller determines the purposes and means of processing personal data, while the “Data Processor” processes data on behalf of the Data Controller. ACB is a Data Processor as we process personal data on behalf of the Data Controller.

Data Controllers are responsible for implementing appropriate technical and organisational measures to ensure and demonstrate that any data processing is performed in compliance with the GDPR. Data Controllers’ obligations relate to principles such as lawfulness, fairness and transparency, purpose limitation, data minimisation, and accuracy, as well as fulfilling the rights of “Data Subjects” with respect to their data.

ACB’s commitments to the GDPR

Among other things, Data Controllers are required to only use Data Processors that provide sufficient guarantees to implement appropriate technical and organisational measures in such a manner that processing will meet the requirements of the GDPR.

According to the GDPR, the Data Controller and the Data Processor must implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk.

At ACB we have the expert knowledge, reliability and resources to fulfil our obligations as Data Processors

Our premises and network have proven security/defence systems for both their physical infrastructure and data processing environment. 

Data Protection Commitments

Processing According to Instructions: Any data that a Customer and its end-users put into the databases we create and maintain will only be processed in accordance with the Customer’s written instructions.

Personnel Confidentiality Commitments: All ACB employees are required to sign a confidentiality agreement and our Information Security Handbook specifically addresses responsibilities and expected behaviour with respect to the protection of information.

We are certified to ISO 27001, the international Information Security Management System Standard.

Data Deletion or return: When ACB receives a written instruction from a customer to either return or delete data, we will return or delete the relevant data from all of our systems, unless overriding retention obligations apply.

Assistance to our Customers

Data Subject’s Rights: ACB will fulfil its obligations to assist our Customers to respond to requests from Data Subjects to exercise their rights under the GDPR.

Incident Notifications: ACB will promptly inform our Customers of incidents involving their data in line with the requirements of the GDPR.

Audit Rights: Under the GDPR, audit rights must be granted to Data Controllers in their contracts with Data Processors. We expect that the updated data processing contracts we will receive before the GDPR comes into force, will include audit rights for our customers and we are happy to enable our customers to exercise such rights.

If you have any questions please do not hesitate to contact us. Our Data Protection Officer is Matt Hurcomb or you can contact Philip Hussey the Managing Director